ABSTRACT
Digitalization enables significant opportunities for individuals as well as for society as a whole. However, the number of "offliners"remains high. It is true that pressure to use social media has increased in recent years, especially as a result of the Corona pandemic, as many shops and authorities had closed and in many cases appointments could only be made online. However, the so-called "age gap"has only decreased slightly in recent years. Previous support programmes by the state for older people using more internet services had only moderate success. But not everyone can use digital media, and many do not want to. However, it must be asked whether it is the right of every individual not to use digital media. What do we do with those? Caritas in Luxembourg has revived what itself is an "old idea": the establishment of a "writer"- here: the establishment of a "digital writer". © 2022 ACM.